Frequently Asked Questions

What type and how much of deposit is required?
KGM Charters typically requires a 20% deposit, but an exact percentage depends on the specific order (bus type and length). The precise deposit amount will be specified in your price quote generated by your KGM Charter representative. Deposits can be received by any of the accepted payment methods (Visa, MasterCard, American Express, Checks, wire transfers or money orders).

How does KGM Charters handle refunds and cancellations?
Your complete deposit is completely refundable up to 15 days of the scheduled trip date. Any scheduled trip cancelled within 15 days the deposit will be forfeited by the chartering party. If any booking is cancelled within 7 days, KGM Charters will collect no more than 50% of the total booking price.

After the deposit is paid, when is the rest of my balance due?
The total payment is due 15 days before the scheduled departure date. Any trip booked within the 15 days, full payment is needed at the time of booking.

Can I receive a discounted rate for booking a number of buses?
Discounts are dependent on a number of things (time of year, availability, type of buses etc); contact a KGM Charters representative today to inquire about the possibility of receiving a discounted rate.

In the event that the trip runs longer than expected, who is responsible for the extra time?
The number of hours specified on the proposal is the number of hours booked. If you would like to continue the trip, the chartering party would be financially responsible for the extra time. If the extra time is due to traffic, weather or any other unforeseeable event there will be no charge.

I would only like to rent out a bus for a short amount of time, what are the minimum hours a bus can be booked for?
On all of KGM Charters buses a four-hour minimum is required, but we do offer one-way transfer rates (one way trips) that can end up being shorter than one hour.

What is the maximum amount of time a bus can be booked?
Whether you would like to travel in Mexico or the continental United States, a KGM Charters bus can be booked and travel how ever long and how ever far you would like to go.

Who is responsible for parking and tolls costs while on the bus?
Your price quote does not include any of these types of charges.

Is a tip for the driver required?
A tip for the driver is not required, but if the driver does his/her job well a tip is always appreciated.

How can I pay?
To suite your needs KGM Charters accepts Visa, MasterCard, American Express, Discover, checks, wire transfers and money orders.

Will I be charged and what is the process if plans are changed?
The only possible charge will be a cancellation fee, if the cancellation occurs within 15 days of the scheduled booking (deposit is forfeited if cancellation is done within 15 days and up to 50% of the booking price may be surrendered if cancellation occurs within 7 days of the scheduled booking). Usually, any changes concerning destination and amount of time can be accommodated. A change regarding moving up the booking date may result in some availability issues but a fee is not charged, contact your KGM Charters representative as soon as you can to avoid any conflicts.

What is the booking process?
First, you will need to receive a quote for the desired occasion. This can be done by filling out our online quote form or by calling a speaking with one of our KGM Charters representatives at 888-718-8887. You then will receive a price quote. Your KGM Charters generated quote will include the date and bus type availability along with the price. A deposit will then be required (typically 20%), to reserve your booking date.

What is the next step after a trip is booked?
Your personal KGM Charters representative will contact you and continue to work with you to ensure that each one of your special needs are met and payments are on time. At this stage, pick up times and all other special requests are processed.

Can any type of bus travel long distances or is a large bus required?
Normally, only Motor Coaches travel long distances (200+ miles) but exceptions are made. Contact a KGM Charters representative to check availability and details.

When going on an overnight trip am I responsible to find a hotel room for the driver?
On overnight trips the chartering party is responsible for the hotel room costs for the driver. Typically, if a large party is staying at a hotel, the hotel can offer a complementary room for the driver. If the hotel does not offer a complementary room, KGM Charters can find an economical room for the driver and book it for the chartering party.

Do your buses have air conditioning, lavatories or TV/VCR/DVD systems?
Typically the large motor coaches come equipped with all of these amenities. Most of the smaller size buses contain air conditioning but a special request for a minibus with TV/VCR/DVD systems will be needed. If you require any of these options let your KGM Charters representative know at time of booking.

How many TV screens are on each bus?
Depending on the size, a bus can have anywhere from 2-6 television screens so the whole bus can have a clear view.

What if my bus is late or has a breakdown?
KGM Charters has many partners that are just a phone call away to handle any unforeseeable problems. There also is a 24-hour customer service hotline to process any troubles.

Can I drink alcohol on your buses?
Yes, just let your KGM Charters representative aware of your request at the time of booking.

Will I get the exact bus I can see on the website?
KGM Charters features most of its buses on the website to give you ample choices and options. If the exact bus that you see on the website is not booked it is yours!

Are your buses handicap accessibility?
A number of KGM Charters buses are ADA equipped, if you need a handicap accessible bus let your KGM Charters representative aware at the time of booking.